Terms & Conditions — sa365

Clause 1

Definitions

In these Terms & Conditions, the following terms have the meanings assigned to them below unless the context clearly requires otherwise.

Clause 2

Eligibility

Access to and use of the sa365 platform is strictly conditional on meeting all of the following eligibility criteria at the time of registration and on a continuing basis thereafter:

• Age: You must be at least 21 years of age. sa365 does not permit any person under the age of 21 to register, access, or place a wager on the platform under any circumstances.
• Residency: You must be a resident of Indonesia. sa365 is specifically designed and operated to serve Indonesian players and is not offered to residents of jurisdictions where online gambling is expressly prohibited by local law.
• Legal Capacity: You must have the full legal capacity to enter into a binding agreement and must not be subject to any court order or legal restriction that would prohibit participation in gambling activities.
• Single Account: You may hold only one registered account on sa365. Operating multiple accounts — whether in your own name, under aliases, or through third parties — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
• Self-Exclusion Status: You must not be subject to any self-exclusion order — whether initiated by you or imposed by sa365 — at the time of registration or login.
• Not a Restricted Person: You must not be an employee, contractor, director, officer, or close family member of any employee or contractor of sa365 or any of its affiliated technology or gaming providers.

Clause 3

Account Registration

To access betting, gaming, and payment features on sa365, you must complete the registration process and have your account approved. By submitting a registration form, you represent and warrant that all information provided is accurate, complete, and current.

The registration process requires you to provide, at minimum:

• Your full legal name as it appears on your government-issued identity document.
• Your date of birth, confirming you are 21 years of age or older.
• A valid email address to which you have exclusive access.
• A mobile phone number registered in Indonesia.
• Your preferred Indonesian bank account or e-wallet details for payment processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja).
• A chosen username and a secure password that meets sa365's minimum complexity requirements.

sa365 reserves the right to decline any registration application without providing a reason. Registration does not constitute a contractual obligation on the part of sa365 to provide any specific product, market, or promotional offer.

You are responsible for maintaining the security of your Account credentials. You must not share your username or password with any third party, permit any other individual to access your Account, or use another person's Account. Any activity conducted through your Account — including bets placed, deposits made, and withdrawals requested — is your sole responsibility, whether or not you personally authorised that activity.

Clause 4

Deposits & Withdrawals

All deposits and withdrawals on sa365 are conducted exclusively in Indonesian Rupiah (IDR / Rp). The platform does not support foreign currency transactions or cryptocurrency payments at this time.

Accepted Payment Methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. sa365 does not charge transaction fees on deposits or withdrawals; however, your bank or e-wallet provider may apply their own fees independently of sa365.

Deposit Rules:

• Deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted and will be returned to the source account.
• Minimum and maximum deposit limits apply per transaction and per payment method. Current limits are displayed on the deposit page within your Account dashboard.
• Deposits are credited to your Wallet in real time upon successful confirmation from the payment provider. If a deposit is not reflected within 15 minutes of transfer, contact support with your transaction reference number.

Withdrawal Rules:

• Withdrawals may only be made to a bank account or e-wallet registered in your own name and previously verified under KYC. Transfers to third-party accounts are strictly prohibited.
• Withdrawals of funds derived from a Bonus are subject to the wagering requirements applicable to that Bonus. Funds that have not met the wagering requirement cannot be withdrawn until the requirement is satisfied.
• sa365 targets a withdrawal processing time of under five minutes during standard WIB operating hours. Processing times may extend during public holidays, system maintenance windows, or peak traffic periods. sa365 will communicate any extended processing periods via the platform notice board.
• sa365 reserves the right to conduct enhanced due diligence checks on withdrawal requests that exceed defined thresholds or that are flagged by the platform's anti-money-laundering (AML) controls. Such checks may temporarily delay processing while verification is completed.
• Withdrawals requested within 24 hours of a first-time deposit may be subject to additional verification to safeguard against fraud.

Clause 5

Bonuses & Promotions

sa365 offers a range of promotions including welcome bonuses, deposit-match bonuses, cashback offers, free spins, and seasonal promotions tied to Indonesian cultural events (such as Idul Fitri, Ramadhan, and Indonesian Independence Day). Each promotion is governed by its own specific terms, which are published alongside the offer and incorporated into these Terms by reference.

The following general rules apply to all bonuses and promotions on sa365:

• One Bonus Per Account: Welcome bonuses and first-deposit bonuses are awarded once per eligible Account, per household, and per device/IP address. sa365 uses technical fingerprinting to detect duplicate accounts and will not award bonuses to accounts that are linked to an existing or previously closed account.
• Wagering Requirements: Unless explicitly stated otherwise, all bonuses carry a minimum wagering requirement (also called a rollover or turnover requirement). The applicable multiplier is stated in the individual promotion terms. Bonus funds and associated winnings cannot be withdrawn until the wagering requirement is satisfied in full.
• Game Contribution: Different game categories contribute differently toward wagering requirements. Typically, sports bets contribute 100%, slot games contribute 100%, and live casino games contribute a lower percentage. The exact contribution rates are detailed in each promotion's individual terms.
• Bonus Expiry: Bonuses that are not used within the validity period specified in the promotion terms will expire automatically and be removed from the Wallet without notice. Expired bonuses cannot be reinstated.
• Abuse: sa365 reserves the right to withhold or cancel any bonus and to close the associated Account if it determines, at its sole discretion, that a User is exploiting or abusing any promotion. This includes, but is not limited to: opening multiple accounts to claim the same bonus, using low-risk betting strategies specifically designed to clear wagering requirements without genuine gaming engagement, or any form of collusion.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged for real money except in accordance with the applicable wagering requirements.

Clause 6

Betting Rules

The following general rules apply to all bets placed on the sa365 sportsbook, live casino, slots, togel (Indonesia's traditional numbers lottery), and e-sports verticals. Product-specific rules are published within each product section of the platform.

• Bet Acceptance: All bets are subject to acceptance by sa365. A bet is only confirmed when a bet reference number is issued to the User. An acknowledgement screen without a reference number does not constitute acceptance.
• Odds and Pricing: Odds are subject to change at any time up to the moment of bet placement. The odds confirmed at the time of bet placement are final and will not be altered retrospectively, except in the case of a manifest error (see below).
• Manifest Errors: sa365 reserves the right to void any bet placed at odds that were the result of a manifest error — including software malfunctions, pricing feed errors, or typographical mistakes — regardless of whether the bet has already been settled. In such cases, the staked amount will be returned to the User's Wallet.
• Mix Parlay: Mix parlay (multi-leg accumulator) bets are settled at the combined odds of all legs. If one leg is void, the accumulator is recalculated without that leg. If one leg loses, the entire accumulator is lost.
• Asian Handicap (voor bola): Asian handicap bets are settled according to the final result adjusted for the handicap. In the event of a draw on a whole-number handicap, stakes are returned in full.
• Live (In-Play) Betting: Live betting markets are updated in real time. sa365 is not liable for any latency between real-world events and the platform's displayed odds. Bets accepted during a suspension period — whether caused by a goal, red card, injury, or other in-play event — may be voided at sa365's discretion.
• Maximum Payout: Maximum payout limits per event, per day, and per product category apply. Current limits are displayed within the relevant product section. sa365 reserves the right to reduce maximum payout limits on individual events where market conditions require.
• Togel Draws: Togel draw results are final once published. 2D, 3D, and 4D bets are settled against the official draw result within 30 minutes of the draw. No claims will be accepted more than 24 hours after a draw result is published.

Clause 7

Prohibited Conduct

The following activities are strictly prohibited on sa365. Engaging in any of the conduct listed below will result in account suspension, permanent closure, forfeiture of balances, and may be reported to relevant authorities where applicable.

• Registering more than one Account, whether in your own name or under an alias.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, claim bonuses, or interact with the platform in any way that is not genuine manual user activity.
• Arbitrage betting — systematically exploiting price differences across bookmakers to guarantee a profit regardless of outcome.
• Chip dumping, collusion, or any coordinated strategy designed to transfer value between accounts or manipulate game outcomes in live casino or poker games.
• Exploiting software bugs, pricing errors, or system vulnerabilities. Any such exploit discovered must be reported to the sa365 support team immediately. Users who exploit known or discovered bugs rather than reporting them will forfeit all associated winnings.
• Impersonating another User, sa365 staff member, or any other individual.
• Using the platform for any purpose that facilitates money laundering, terrorist financing, or any other criminal activity.
• Attempting to access the platform from a jurisdiction where online gambling is expressly prohibited by applicable law.
• Publishing, sharing, or distributing the platform's proprietary content, odds data, or game assets without the express written permission of sa365.

Clause 8

Intellectual Property

All content on the sa365 platform — including but not limited to the sa365 name, logo, trademarks, software, game interfaces, graphics, text, data feeds, odds compilations, and the overall look and feel of the website — is the exclusive intellectual property of sa365 or its licensed third-party providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial betting and gaming purposes in accordance with these Terms. This licence does not include:

• The right to copy, reproduce, distribute, or create derivative works from any platform content.
• The right to scrape, harvest, or systematically extract odds data, game results, or any other data from the platform.
• The right to use the sa365 name, logo, or trademarks in any commercial context without prior written consent.
• The right to reverse engineer, decompile, or disassemble any platform software.

Any unauthorised use of sa365's intellectual property will result in immediate account closure and may give rise to civil or criminal liability.

Clause 9

Privacy & Data

sa365 collects, stores, and processes personal data in accordance with the sa365 Privacy Policy, which is incorporated into these Terms by reference and available at /privacy-policy. By registering an Account, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including:

• Identity and age verification (KYC).
• Processing deposits and withdrawals via your nominated bank or e-wallet.
• Personalising your experience and delivering relevant promotions.
• Detecting and preventing fraud, money laundering, and prohibited conduct.
• Complying with applicable regulatory and legal obligations.

sa365 does not sell your personal data to third parties for marketing purposes. Data shared with payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) and game providers (Evolution Gaming, Pragmatic Play, and others) is strictly limited to what is necessary to deliver the services you have requested.

All personal data is stored on servers protected by 256-bit SSL encryption. For details on your data rights, including the right to access, correct, or request deletion of your personal data, please refer to the Privacy Policy.

Clause 10

Limitations of Liability

To the fullest extent permitted by applicable law, sa365 expressly excludes liability for:

• Any loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, or any indirect, consequential, or special loss arising from your use of — or inability to use — the platform.
• Any interruption, suspension, or termination of the platform or any part of it, whether planned or unplanned, including maintenance windows, technical failures, or force majeure events.
• Any loss or damage arising from your reliance on information, odds, or data displayed on the platform that contains a manifest error or technical inaccuracy.
• Any unauthorised access to your Account resulting from your failure to maintain the confidentiality of your login credentials.
• Any delay in the processing of deposits or withdrawals caused by third-party payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja).
• Any loss arising from a change in applicable law that affects the legality of online gambling in your jurisdiction.

sa365's total aggregate liability to you for any claim arising from or related to these Terms or your use of the platform shall not exceed the total amount deposited by you into your Wallet in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits sa365's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Clause 11

Termination

Either party may terminate the account relationship at any time. You may close your Account voluntarily by contacting the sa365 support team. sa365 will process your request within two business days and will return any verified real-money balance (excluding any uncleared bonus funds that have not met wagering requirements) to your nominated payment method.

sa365 reserves the right to suspend or permanently close your Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, inaccurate, or misleading information during registration or KYC.
• Engaging in any Prohibited Conduct as defined in Clause 7.
• Failure to complete age or identity verification within the required timeframe.
• A court order, regulatory direction, or law enforcement request requiring closure.
• Extended inactivity — accounts that have had no login or transaction activity for 12 consecutive months may be classified as dormant and subject to an administrative fee or closure, with prior notification sent to the registered email address.

Upon termination by either party, sa365 shall process a final withdrawal of any verified real-money balance within five business days. Bonus balances, promotional credits, and any funds associated with accounts closed for breach of these Terms are not eligible for withdrawal.

Clause 12

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which sa365 holds its primary gaming licence.

In the event of a dispute between you and sa365 arising from or related to these Terms, your Account, or any bet or transaction on the platform, the following resolution process applies:

1. Step 1 — Internal Resolution: Contact the sa365 support team by email at [email protected] with a clear description of your complaint, your Account username, and any supporting evidence. sa365 will acknowledge your complaint within 24 hours and provide a full written response within five business days.
2. Step 2 — Escalation: If you are not satisfied with sa365's response, you may escalate your complaint to sa365's compliance department. Escalated complaints will be reviewed by a senior compliance officer within ten business days.
3. Step 3 — External Adjudication: If the dispute remains unresolved after internal escalation, either party may refer the matter to an independent dispute resolution body recognised by sa365's licensing authority. The decision of the independent adjudicator shall be final and binding on both parties.

You agree that you will not initiate any legal proceedings against sa365 without first completing Steps 1 and 2 of the dispute resolution process set out above.

Clause 13

Contact Us

If you have any questions about these Terms & Conditions, your Account, or any product or service offered by sa365, please contact us through one of the following channels. All support agents are fluent in both English and Indonesian and are available around the clock across WIB, WITA, and WIT time zones.

sa365 does not provide telephone support. All written correspondence submitted to sa365 becomes the property of sa365 and may be used in the investigation of disputes or prohibited conduct.